CSCW 2011 Logo
Follow CSCW 2011 on Twitter: @cscw2011
Preferred conference hashtag: #cscw2011

The 2011 ACM Conference on
Computer Supported Cooperative Work
March 19–23, 2011 · Hangzhou, China

T4: Cross-Cultural Methods in CSCW Research

Previous Tutorial All Tutorials Next Tutorial →

Duration and schedule



This tutorial will teach you the ins and outs of conducting studies in multiple countries or with participants from diverse cultural backgrounds. Through presentations and group exercises, we will consider the most important trade-offs when running international studies with participants from multiple cultural backgrounds. After this tutorial participants should have detailed insight into the challenges that need to be addressed when running international studies; know about qualitative and quantitative cross-cultural methods as well as resources to prepare and conduct studies; have an understanding of how and when to use cultural theory; and grasp the main ethical considerations in cross-cultural research.

Instructor biographies

Vanessa Evers is an Assistant Professor in the Department of Computer Science at the University of Amsterdam. Vanessa Evers received a M.SC. in Information Systems from the University of Amsterdam, and a Ph. D. from the Open University, UK. After her Ph.D. she has worked for the Boston Consulting Group, London and was a visiting researcher at Stanford University (2005-2007). Her research interests focus on interaction with intelligent and autonomous systems as well as cultural aspects of Human Computer Interaction and Design.

Susan R. Fussell is an Associate Professor in the Department of Communication and a member of the Graduate Field of Information Science at Cornell University. She received her BS degree in psychology and sociology from Tufts University in 1981, and her Ph.D. in social and cognitive psychology from Columbia University in 1990. Dr. Fussell and her students have published numerous laboratory, survey and interview studies of intercultural communication and collaboration at CSCW, CHI, and related conferences.

Darren Gergle (Ph.D., Carnegie Mellon University) is an Assistant Professor in the Departments of Communication Studies and Electrical Engineering and Computer Science at Northwestern University. His research is broadly defined by the field of Human-Computer Interaction (HCI) and focuses on applying cognitive and social psychological theories of communication to the design, development and evaluation of novel collaboration technologies. His current research develops computational models of communication processes that can be used in interactive applications. He explores coordination and communication processes in large-scale technological environments, interpersonal trust development in computer-mediated environments, and, more recently, the development of culturally-aware technologies.

Pamela J. Hinds is an Associate Professor and Co-Director of the Center on Work, Technology, & Organization in the Department of Management Science & Engineering, Stanford University. Pamela has conducted extensive research on the dynamics of geographically distributed work teams, particularly those spanning national boundaries. She explores issues of culture, language, identity, conflict, and the role of site visits in promoting knowledge sharing and collaboration. Most recently, she has been exploring the relationship between national culture and work practices, particularly the work practices of designers. Pamela has also been exploring the relationship between national culture and technology use, particularly use of collaborative technologies. Hinds hold a Ph.D. in Organizational Science and Management from Carnegie Mellon University.

P.L. Patrick Rau is the Director of the Institute of Human Factors & Ergonomics, and a Professor in the Department of Industrial Engineering at Tsinghua University in Beijing. He obtained his PhD from Purdue University in 1998. He has been a Visiting Scholar at Microsoft Research Asia in China, Visiting Professor at RWTH Aachen in Germany, and a Visiting Professor at Chuo University in Japan. His research interests include cross-cultural design, human-computer interaction, user experience, mobile computing, technology acceptance and driving safety. Prof. Rau is the chair of the China Board of the HCI International 2007, a member of the Human Factors and Ergonomics Society, the Association for Computing Machinery, China Ergonomics Society, and Taiwan Ergonomics Society.

Chen Zhao is a researcher at Microsoft Research Asia (MSRA) Human Computer Interaction group. Her current research focus is cross culture design. Chen was the manager of User Experience team in IBM China Research Lab before she joined MSRA in May 2008. Chen started and built the first UX team and usability lab in IBM China. She is a founder of ACM SIGCHI China Chapter and serves the vice chair. She also has the roles of workshop chair for CSCW 2011, AC for CHI 2011 and CSCW 2010, and poster chair for IWIC2009 (International Conference of Intercultural Collaboration, known as IWIC before). Chen received her PhD degree on Human Factors from Institute of Psychology, Chinese Academy of Sciences and a B.S. in Psychology from Peking University.

Learning objectives

The learning objectives of the tutorial are to ensure the participant will know:

Tutorial program

Intended audience

People who should participate in this tutorial are those who have either ran or will run studies in multiple countries or with participants from diverse cultural backgrounds. Join us in this tutorial if you want to know how to collect data in different countries and gain understanding of how to take diverse cultural backgrounds of users into account when designing and running international studies.

Tutorials Co-chairs

Jump to top ↑