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The 2011 ACM Conference on
Computer Supported Cooperative Work
March 19–23, 2011 · Hangzhou, China

T5: Mobile UX Essentials

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Duration and schedule

Half-day (morning), March 20, 2011


Until recently, mobile user experiences were crippled due to carrier, product, interface and technical constraints. Recent innovations, such as the iPhone, Nokia N900 and Google’s Nexus One are causing an inflection point in the mobile UX landscape, enabling new and exciting opportunities for interaction design. The opportunity for user experience professionals to deliver on the promise of ubiquitous computing and interactions that dissolve into behavior is ours for the taking But where do designers begin? This workshop is designed to help designers and user experience professionals answer that very question.

Instructor biographies

Rachel Hinman is a designer, researcher and a recognized thought leader in the mobile user experience field. Her passion for people, design, and the belief that technology should be used to improve the human condition has been the driving force of her career for the last decade. Currently, Rachel is a senior user experience researcher at the Nokia Research Center in Santa Monica, California. There, she joins a talented team focused on the research and design of emergent and experimental user interface as well as mobile experiences for emerging markets. Prior to joining Nokia, Rachel was an experience design director at Adaptive Path, and a mobile researcher and strategist for Yahoo’s mobile group. Rachel’s innate sensitivity to people and culture have proven powerful skills in the field, enabling her to successfully lead research studies on mobile phone usage in the US, Europe, Asia and Africa.

Rachel received a Masters Degree in Design Planning from the Institute of Design in Chicago. She is the creative force behind the 90 Mobiles in 90 Days Project and her perspectives on mobile user experience has been featured in Interactions Magazine, BusinessWeek, Wired, Wireless Informatics Magazine. She writes and speaks frequently on the topic of mobile research and design.

Joseph ‘Jofish’ Kaye studies the interactions between people and technologies, and is a Senior Research Scientist & Ethnographer at Nokia Research in Palo Alto. His current work includes studies of family communication patterns, novel cell phone interfaces, visualizations of Twitter and other large data sets, a NFC-based system for helping generate clean water supplies in Haiti and other underveloped countries, studies of hacking and other grassroots innovation approaches, and statistical analyses of the role of gender in computer science.

He has a Ph.D in Information Science from Cornell University, and a Masters degree in Media Arts & Sciences and a B.S. in Cognitive Science, both from MIT. He spent six months as a Visiting Researcher at Microsoft Research Cambridge, and has also worked with the Domestic Design & Technology Research Group at Intel and several startups. His previous work has included ethnographic, cultural, critical and technological studies of, among other topics, academics' archiving practices, couples in long distance relationships, affective computing, ubiquitous computing, social networking, and smart homes and kitchens.

Learning objectives

In this half day tutorial, you will:

Tutorial program

This is a half-day, hands-on tutorial. There is half an hour of introduction and material, followed by a 20-30 minute design exercise in small groups. There is another 20-30 minutes of presentation, followed by a 20-30 minute design exercise where groups leave the conference venue, followed by another approximate half hour of presentation, another 20-30 minute group exercise, and a conclusion.

Intended audience

This assumes that attendees have at least some experience designing web pages or desktop applications.

Supplemental information

This tutorial has been presented at UX Australia, where it was well received; it will be presented at UX Hong Kong in February, both by author Hinman. However, the version for CSCW has been modified for a less traditional-UX-focused audience.

Tutorials Co-chairs

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