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The 2011 ACM Conference on
Computer Supported Cooperative Work
March 19–23, 2011 · Hangzhou, China

Advance Program · Tutorials

CSCW Tutorials provide researchers, educators, students, and practitioners an opportunity to learn about CSCW concepts and techniques in intensive, immersive instructional sessions. This year’s Tutorials program leverages the unprecedented opportunity of the first such first conference in Asia and includes tutorials on topics and issues in cross-cultural CSCW research in addition to covering fundamental and contemporary CSCW topics.

Attendees can sign up for Tutorials using the conference registration system.

Quick Links

T7: Desperately Seeking CSCW Research in Service Delivery Centers


Service Delivery Centers (SDCs) such as call centers, IT infrastructure management centers, and business services delivery centers are increasingly becoming more common due to the importance of services in the economy. Despite having known large-scale collaboration problems, SDCs remain mostly unexplored as an application area of CSCW research, technology, and methodologies. This tutorial aims to introduce how SDCs work and their major problems and issues. The major differences between SDCs and traditional application areas of CSCW such as software engineering and office environments are also discussed, as well as previous contributions of CSCW to the area. The audience will also have the opportunity to explore with the instructors their own experience with SDCs (both as users and researchers), as well as to explore innovative ideas and possible research themes.

T2: People, Devices and Settings: Introducing Experience Design

Saturday, March 19, afternoonin Drawing III

As a professional discipline, Experience Design addresses the interaction of people and devices in physical and/or digital social settings. Through presentation, elaboration of case studies, and hands-on exercises, this tutorial will map the scope of Experience Design, outline current debates in the field, present frameworks, and introduce typical methods, techniques and tools that are used by experience designers. Participants will be encouraged to explore the concepts presented through hands-on, group activities. This is an introductory level tutorial, aimed at attendees who want a practical and theoretically nuanced perspective on why and how one might design “an experience.”

Visit this Tutorial’s web page for more information.

T8: Operational Transformation Theory and Practice: Empowering Real-world Collaborative Applications

Saturday, March 19, afternoonin Regency V

Operational Transformation (OT) is a technology for supporting a wide range of collaborative computing functions and applications. OT is particularly suitable for real-time communication and collaboration over the Internet. OT has been increasingly adopted as the core collaboration enabling technology in major industrial applications (e.g. Google Docs/Wave). This tutorial provides a broad and in-depth coverage of OT theory and practice: from core algorithms to real-world applications. It is intended for system designers seeking for innovative solutions to collaborative system design problems; software vendors interested in understanding the power of OT and empowering their existing or new products with OT; and researchers and postgraduates seeking for interesting, challenging, and relevant research topics at the frontier of collaborative computing technologies and applications.

Visit this Tutorial’s web page for more information.

T3: An Introduction to Cooperative and Human Aspects of Software Engineering


Software development is a classic example of collaborative work where developers need to engage in communication and coordination to effectively build a software system. This tutorial will provide an overview of previous research on Cooperative and Human Aspects of Software Engineering, which includes results from both CSCW and Software Engineering areas. It will present seminal work on this area, examples of previous research including tools, concepts and methodological techniques used to study and improve collaborative software development in both collocated and distributed settings. In addition, the tutorial will present case studies that will be discussed among the attendees. Finally, this tutorial will cover research issues, puzzles, and new directions that are open for future exploration.

T4: Cross-Cultural Methods in CSCW Research


This tutorial will introduce participants to considerations in CSCW research with users and participants from diverse cultural backgrounds or countries. Topics covered include considerations in surveying participants from different cultural backgrounds, field research in cross-cultural settings, mining for data across cultures, survey methods for cross-cultural studies, and creating cross-cultural research partnerships. The tutorial is designed for researchers who have conducted or plan to conduct studies in multiple countries or with participants with diverse cultural backgrounds. Participants will gain a detailed insight into the challenges in international studies, knowledge on qualitative and quantitative cross-cultural methods as well as resources to prepare the study, an understanding of how and when to use cultural theory, and an introduction to ethical considerations in cross-cultural research.

Visit this Tutorial’s web page for more information.

T5: Mobile UX Essentials

Sunday, March 20, morningin Regency III

Until recently, mobile user experiences were crippled due to a host of technical and business constraints. Recent innovations such as touch screen devices, tablets, and application marketplaces are causing an inflection point in the mobile UX landscape, enabling new and exciting opportunities for interaction design. The opportunity for user experience professionals to deliver on the promise of ubiquitous computing and interactions that dissolve into behavior is ours for the taking. This tutorial is designed to help designers and user experience professionals answer that very question. In this three-hour tutorial, participants will learn mobile research techniques, design exercises and mobile prototyping methods that will enable you to begin designing and developing mobile experiences with confidence.

Visit this Tutorial’s web page for more information.

T6: Supporting Multilingual Communities


The growing prevalence of distributed collaboration across national borders demands technologies that support globally distributed teams to bridge language and cultural differences. This tutorial will focus on multilingual issues in globally distributed teams and introduce machine translation as a tool to bridge the gaps among members from different language regions. We will introduce practical problems caused by language barriers and show several examples of how collaborative technologies support real existing communities. We will also address several key challenges, including the complexities of the problems inherent in multilingual groups, the advantages/ disadvantages of using machine translation as a communication medium, and methodological issues arising from the research.

Visit this Tutorial’s web page for more information.

T1: Newcomer’s Guide to CSCW: Vision, Problems, and Research From Past to Future

Sunday, March 20, afternoonin Regency III/IV

This tutorial will provide an overview of CSCW research for newcomers to the field. The tutorial will be organized around key problems, techniques, and discoveries that have emerged since the beginning of CSCW. The vision of the field has expanded from its early emphasis on supporting work in office settings. Today, CSCW encompasses not just the workplace but distributed online communities and arenas such as playgrounds and hospital operating rooms. "Computer" no longer equals the desktop machine but it also includes technologies such as phones, robots, and online games. The tutorial will point to many of the papers in the CSCW 2011 program, providing participants with a context and a roadmap for navigating the conference.

Tutorials Co-chairs

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